Frequently Asked Questions
Materials
Where do you source your fabrics from?
Local couturiers and dressmakers in Melbourne, Australia.
Can I make a fabric donation?
Thank you, however donations are not currently being accepted.
Does Precious Again keep the leftover fabric scraps, beads, sequins, trim, etc. from a commissioned piece?
Yes. Any materials sent to Precious Again are kept to be used in future artworks. No reimbursement will be given if these materials are sold within other artworks.
Who should I contact with questions, comments or feedback?
Shipping
How much does shipping cost?
We provide free domestic and international shipping on orders over $200 AUD
Which countries do you ship to?
World-wide shipping is available.
Are there any taxes or customs duties on my order?
Customers are responsible for all taxes and customs duties.
Can I change my order and/or delivery address once I placed my order?
Please contact admin@preciousagain.com as soon as possible if you need to change your order and/or delivery address, as once we have shipped it we cannot cancel the order or address.
What shipping companies do you use to send your parcels?
Within Australia: TNT International: FedEx
For more information regarding shipping, please see the Shipping Policy Page.
Commissions
Do you do Commissions?
Commissions are open throughout the year unless otherwise specified on the Commissions Page.
Exchanges and Returns
How do I return an item?
Please read our Returns and Exchanges Policy to see if you qualify for a return.
Then email admin@preciousagain.com with your request.
Will I be refunded the full value of my order?
Please read our Returns and Exchanges Policy to see if you qualify for a full or partial refund.
Then email admin@preciousagain.com with your request.
Please note we do not offer returns for change of mind.
How do I exchange an item?
Please read our Returns and Exchanges Policy to see if you qualify for an exchange.
Then email admin@preciousagain.com with your request.
Please note we do not offer exchanges for change of mind.